How the TTC wants to improve workplace culture and safety for employees

According to a 2025 TTC survey, fewer than half its workers said they feel psychologically safe at work.

On Jan. 19, the TTC’s People, Culture and Governance Committee reviewed its Workplace Harassment and Discrimination Policy, as well as initiatives to improve employee wellbeing and trust in leadership.

These meeting notes are part of Documenters Canada, which is partly funded by the Social Sciences and Humanities Research Council of Canada (SSHRC). Learn more about our program here. The Green Line maintains full editorial independence to ensure journalistic integrity.

On Jan. 19, the TTC’s People, Culture and Governance Committee met to discuss workplace culture, trust in leadership and mental health resources for employees.

The committee heard results from the 2025 Employee Engagement Survey, which was filled by sixty-seven per cent of employees — that’s 11,314 people.

Matt Hopkins, the TTC’s executive director of People and Culture, said the company is committed to enhancing the lives of its employees by encouraging conversation between them and the CEO Mandeep Lali.

Speakers in charge of human rights and investigations at the TTC also talked about updates made to its Workplace Harassment and Discrimination Policy in January 2025.

Our Documenter’s local perspective:

Documenter Aria Ipe says that hearing about TTC workplace policies and support systems provided helpful context for understanding the challenges employees face on the job.

As a TTC rider commuting a few times a week, she says she’s frequently seen arguments between riders and staff, which resulted in tense situations.

She asks how the TTC will measure the impact of its policy changes on frontline workers.